Refund & Cancellation Policy

Why the policy is what it is

Paying unlocks every chapter of the question bank, every NCERT Highlights chapter with download, and larger custom tests, all immediately. There is no partial delivery and nothing to send back. A refund after access would mean the content had already been used, which is why digital study material is normally sold on these terms.

We would rather you did not pay on a guess. The free plan gives you the first chapter of every unit, with no card and no time limit. That is enough to judge the questions, the explanations and the interface before you spend anything.

When we do refund

The no-refund rule covers a change of mind and partial use. It does not cover our mistakes:

• Duplicate payment. Charged twice for the same plan? We refund the duplicate in full.
• Money debited, access not granted. If a payment leaves your account but your plan does not activate, we either activate it or refund you in full, whichever you choose.
• Payment you did not make. Once we have verified it with Razorpay, it is refunded in full.
• Not as described. If a feature listed on the Pricing page when you paid does not work and we cannot fix it within 7 days of your report, we refund in full if you paid within the last 7 days, and otherwise refund the unused part of your term in proportion to the time left.
• Long outage. If the platform is unavailable for more than three days in a row during your paid term, we extend your term by the time lost. If you would rather have money back, we refund the unused part of your term in proportion to the time left.
• We close your account or the Service. If we close your account for a reason other than a serious breach of the Terms & Conditions, or stop offering the Service, we refund the unused part of your term in proportion to the time left.

Cancellation

There is nothing to cancel. Premium is a one-time payment for a fixed term of 12 or 24 months, and it does not renew automatically. No recurring mandate is set up, no card is stored with us, and nothing is charged again when the term ends. Your account simply goes back to the free plan, with all your progress kept. There are no cancellation charges.

You can delete your account at any time. Deleting it ends any premium term still running, and does not by itself entitle you to a refund of that term.

How to request a refund

Email contact@yoexam.com from the address on your account, or use the Contact page, and include:

• The Razorpay Payment ID from your payment confirmation.
• The date and amount.
• Which of the situations above applies.

How long it takes

• We acknowledge your request within 48 hours.
• We decide and tell you within 7 working days.
• Approved refunds are issued to the original payment method within 5 to 7 working days of approval. How quickly the money then appears depends on your bank.

If you disagree with a decision

Contact our Grievance Officer through the Contact page. We acknowledge within 48 hours and resolve within one month, and we would much rather sort it out with you directly than have you raise a chargeback, which takes longer for you. You also keep every right you have under the Consumer Protection Act, 2019, including the right to approach a Consumer Commission.